(330) 671-8827  info@whiskersandwiggles.com

Whiskers & Wiggles LLC

Professional Pet Care, Summit County, OH

Frequently Asked Questions

If you can’t find the answer you’re looking for below, please contact us directly!

Basic

Our service area covers Akron, South-West Brimfield, Coventry Township, Ellet, Firestone Park, Green, Greentown, parts of Hartville, Kenmore, West Lake Township, Lakemore, Mogadore, East New Franklin, Portage Lakes, Springfield Township, West Suffield, South Tallmadge, Uniontown, and possibly a few areas we forgot to mention. Take a look at the interactive map on our Become a Client page to see if we cover your address!

Yes we do! We are fully insured through Pet Sitters Associates.

“Job Sharing” services void our insurance coverage. While we do not expressly forbid it, we do require that you inform us of anyone who will have access to your home while your pets are in our care.

Process

Becoming a client is easy! Simply follow our step by step guide on our Become a Client page!

Precise Petcare hosts our client portal. This is the software we use to schedule visits, communicate with you, send invoices, and accept some forms of payment. It has both a browser based website and a mobile app. We do require all of our clients to make an account before requesting services. We encourage all of our clients to download the Precise Petcare App on their mobile device for ease of communication, but this is definitely not required. You are welcome to access our reports through your email or by logging onto Precise Petcare through your browser.
We provide a free in-home meet & greet so you have the opportunity to meet with us and communicate any information necessary so we may provide quality care to your pets. It also provides you with the opportunity to ask any questions you may have, and provides us with the opportunity to get to know you and your pets. The in-home meet & greet, in addition to a completed client profile in our client portal, is required before services can be provided to new clients.
Yes! We still require at least one key that will grant us access to the house in case of emergencies. Over the years, we have dealt with dead batteries in both door and garage-door keypads, owners that changed the code and forgot to update their profile, ice storms that froze a garage door to the driveway and iced over a hanging door lockbox, etc. Having a key on file ensures that if any of these things happen, we can still provide uninterrupted service to you and your pet.

Pet Care

Yes! You will receive an emailed journal after every visit.

Absolutely! In fact, senior and special needs pets hold a special place in our hearts. We have cared for pets with renal failure, congestive heart failure, diabetes, seizures, and a variety of other ailments. We’ve also cared for pets who are blind, deaf, or have mobility issues.
We have experience administering a wide range of medications including oral meds (pills and liquids), inhaled meds, injections, subcutaneous fluids, ear and eye drops, ointments, etc. We’ve also assisted pets using slings and special harnesses, and we have a pet stroller to give smaller dogs with mobility issues a chance to enjoy some fresh air.

We are comfortable feeding a wide range of diets, and we will happily feed whatever your pet is accustomed to eating. The only exception to this is whole prey.
If the weather is too hot or too cold to safely stay outside, or if there are hazardous conditions (hail storms, lightning, tornadoes, etc), then walks will be exchanged for quick potty breaks and inside playtime. We will stay with your dog for the scheduled visit length so they are still getting the same amount of interaction, just in a different form. We use an industry standard for our temperature guidelines, which vary by the dog’s age, size, and health. We also listen to your dog and pay attention to their body language to see if they are still feeling good and having a good time. Some dogs hate getting wet, others would happily go for a jog in a downpour!

No! We require that all pets remain inside for the duration of the pet sit. Have you considered leash training your cat? It is a much safer alternative to letting your cat roam the neighborhood, risking predators and cars. We do offer cat walking for well-trained kitties.

Yes! We require at least one visit per day for cats and small animals, and three visits per day for dogs.

No! At Whiskers and Wiggles, we strongly believe that you should never use fear or pain to train a dog. We will not use any form of correction collar, ever. We encourage all of our clients to research positive reinforcement training methods, as these are the methods that give the best results as well as providing a fun and safe environment for training!

Holidays, Cancellations & Billing

Yes we do! We do ask that you try to book holiday visits at least a few weeks in advance as those dates tend to fill up fast! An additional $5 per visit holiday fee is charged on New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
No! We charge solely by time, so a multi-pet household may require a longer visit, but we will never charge extra just based on the number of pets you have.

We accept cash, checks, and PayPal or credit card payments made through our Precise Petcare software.

Payment is due at or before the first scheduled visit. You will receive an emailed invoice that will include a due date and a link to our PayPal if you chose that payment method. If you chose to pay with cash or check, you may leave it for us to pick up at the first visit, but please let us know where you left it!
We understand that sometimes, life happens. Any regular visits canceled with at least 24-hours notice will either be refunded to you or applied as a credit to your account. Visits canceled with less than 24-hours notice may be charged at the regular rate or credited to the clients’ account. We ask that Holiday visits be canceled with at least 2-weeks notice. Please see our Pet Sitting Contract for the full cancellation policy.
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